Before going into the details on how to fix this Razer Synapse not Detecting Devices issue, ensure that you have administrator privileges & an active internet connection on your computer.
There are a variety of reasons why Razer Synapse may malfunction and fail to recognize your Razer mouse or keyboard. First, there could be an issue with the accessory. Any dispute between Synapse, Windows, the device drivers, or the device may result in complications.
If your Razer Synapse Not Detecting a Mouse or Keyboard, the connection between the mouse and Synapse could be broken. In addition, incompatibility between your device (such as 3.5 headsets, the Razer Seiren Mini, and comparable products) and Razer Synapse might also be a cause.
The primary solution here is to ensure that everything is kept current. However, there may be other, more difficult-to-identify concerns, such as dirty or broken USB ports. So let’s examine some solutions to resolve this Razer Synapse not Detecting Devices issue.
Fix: Razer Synapse Not Detecting Mouse/Keyboard/Headset
Fix 1: Resolve Hardware Problems
If your Razer Synapse supported Devices like mouse or keyboard not Detecting, there may be a problem with the hardware connections. These options are available for resolving this Razer Synapse does not recognize or detect my Razer device issue.
- Remove any obstructions: To resolve issues with the mouse sensor being obstructed, you must unplug the mouse from the computer and apply an alcohol-based cleaning to cleanse its sensor. Then, following drying, reattempt the connection to determine whether the obstruction has been removed.
- Mouse surface calibration: The issue could be due to the mouse surface’s calibration. To address this Razer Synapse not Detecting Devices issue, you must position the mouse flat and insert it into the USB port. Then, while retaining pressure on the left button and right-clicking the other right button, rotate the object for a few seconds. It will recalibrate the device.
- Change USB Ports: Your computer may not recognize your mouse if its USB port is damaged. Therefore, you might attempt to rejoin using alternative USB ports.
- Try a different Computer: Connecting your mouse/keyboard to another computer can help you identify the issue. If the other computer recognizes your peripheral device, the Razer Synapse not Detecting Devices issue is resolved on your computer. Again, Razer Support can help you resolve your issue.
Fix 2: Reboot your Computer
If the Razer mouse or keyboard is still not identified, a simple restart may be all that is required to restore functionality. Therefore, power on and off your computer once before reconnecting the peripheral devices.
Fix 3: Snooze the Antivirus Program
In case the Razer Synapse not Detecting Devices issue persists after restarting the computer, the antivirus software could prevent Razer Synapse from recognizing the keyboard or mouse. To ensure further, you can temporarily disable antivirus software and then retry the device to determine whether the Razer Synapse Not Working to Detect Keyboard, Mouse or Headset issue has been resolved.
Fix 4: Uninstall Razer Synapse
If the Razer Synapse not Detecting Devices error persists after attempting the troubleshooting steps outlined above, you can try temporarily uninstalling Razer Synapse. To achieve this, you must take these actions.
- Open the Run box and simultaneously press your keyboard’s ‘Windows logo’ and ‘R key.’
- Next, you must enter ‘appwiz.cpl’ and tap OK.
- Afterward, you must remove Razer Synapse download from your computer by uninstalling it from the list of installed programs.
- From ‘ C drive,’ you have to open program files & ensure that no file is concealed in the hidden objects.
- Afterward, remove all the files from this folder.
- Go to C: ProgramDataRazer and select Hidden items. Then, remove every file from this folder.
- Now restart your computer before reinstalling Razer Synapse and check the detection of your keyboard or mouse.
Fix 5: Reinstall your Device Drivers
If uninstalling Razer Synapse did not resolve the issue, the Razer Synapse recognition failure may be caused by a faulty driver on your computer. To resolve this Razer Synapse not Detecting Devices issue, the device driver must be uninstalled and reinstalled. To execute this procedure, you must:
- Simply open the Run box.
- Instantly press the Windows logo key & R on the keyboard.
- Next, enter ‘devmgmt.msc’ and press the Enter button to launch Device Manager.
- After that, you’ve to remove the devices from your Razer computers.
- Restart your computer. It’ll enable Windows to reinstall the device and point to devise drivers.
- Now check if the Razer Synapse & computer are now able to detect your mouse.
Fix 6: Update Razer device drivers
After failing to enable mouse or keyboard detection despite refreshing the hardware, Razer Synapse, and device drivers, we recommend updating the Razer device driver using one of the following methods.
Use Pre-installed software
Numerous OEMs, like HP and Dell, install software that checks for outdated drivers and optimizes their pre-built PCs. Launch the software whenever you wish to check for updated drivers on your computer.
Download Motherboard Driver
For home-built systems, download motherboard drivers directly from hardware manufacturers. Obtain the latest motherboard drivers from ASRock, Asus, Biostar, EVGA, Gigabyte, and MSI, among others.
Download from OEMs
OEMs such as HP and Dell optimize hardware manufacturer drivers to work optimally with your desktop or laptop configuration. To ensure optimal and dependable performance, download and install OEM drivers. In certain instances, non-OEM downloads are acceptable, such as when updating the drivers for your discrete GPU.
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Since the software’s debut, the inability to connect Razer devices via Synapse has been a prevalent issue. This issue can be resolved by eliminating a physical connection obstruction or an antivirus program. Instead, try restarting your computer or reinstalling the Razer Synapse or Device Driver. If the Razer Synapse not Detecting Devices issue persists, the cause may be a Windows or Synapse update or the installation of new functionality. Therefore, you must ensure that your system is compatible.